Privacy Policy

Last updated: 12 May 2025

Lanna Wela ("we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what data we collect through this website and our services, how we use it, and what rights you have in relation to it. We are based at 78 Loi Kroh Road, Chang Khlan, Chiang Mai 50100, Thailand, and operate under Thai data protection law, with reference to internationally recognised principles of data protection.

1. Information We Collect

We collect personal information in the following ways:

Contact form submissions — name, email address, phone number (optional), and any information you include in your message
Direct contact — information shared when you visit the workshop, call, or email us directly
Website usage data — anonymised data collected via analytics tools (page visits, referring sources, general device type)
Cookies — small files stored in your browser as described in our Cookie Policy

We do not collect payment card details through this website. All payment discussions happen in person or by direct communication.

2. How We Use Your Information

Personal data collected is used only for the following purposes:

Responding to enquiries about our services
Providing watch repair and restoration services you have requested
Sending progress updates on work in progress (by agreement)
Issuing receipts and service documentation
Improving the content and usability of our website using anonymised analytics

We do not use your information for unsolicited marketing, and we do not add you to mailing lists without your explicit consent.

3. Legal Basis for Processing

We process personal data on the following bases:

Consent — for website cookies and any optional communications
Contract performance — when processing is necessary to provide a service you have requested
Legitimate interest — for keeping service records and improving our website using anonymised data

4. Data Retention

Service records, receipts, and associated correspondence are retained for five years following completion of a job, in line with standard business record-keeping requirements. Contact form enquiries that do not result in a service engagement are deleted after twelve months. Website analytics data is retained in anonymised form.

5. Sharing of Personal Data

We do not sell, rent, or share personal data with third parties for marketing purposes. Limited data sharing occurs only in the following circumstances:

With website hosting providers who process data on our behalf under appropriate data processing terms
With analytics service providers who receive only anonymised, aggregated data
Where required by Thai law or a competent authority

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, or misuse. Our website uses standard secure connections (HTTPS). Access to workshop records is limited to workshop staff. In the unlikely event of a data breach that poses a risk to individuals, we will notify those affected as soon as reasonably practicable.

7. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics purposes. You can manage your cookie preferences at any time through the cookie settings on this site or through your browser settings. For full details, please see our Cookie Policy.

8. Your Rights

In accordance with applicable data protection principles, you have the following rights:

Right of access — to request a copy of personal data we hold about you
Right to rectification — to ask us to correct inaccurate data
Right to erasure — to request deletion of your data where there is no ongoing legal or service reason to retain it
Right to restrict processing — to ask us to limit how we use your data in certain circumstances
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and at no charge.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided personal information through our site, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable requirements. The date at the top of this page will reflect any revision. We encourage you to review it periodically.

12. Contact for Privacy Matters

For any questions about this policy or how we handle your personal data:

[email protected]
Lanna Wela, 78 Loi Kroh Road, Chang Khlan, Chiang Mai 50100, Thailand